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    Nintex Knowledge Base

    Conditional Word Formulas Not Populating

    Summary
    When using conditional word formulas, statements are not populating as expected, even when conditions are properly met.

    Solution
    Add "Keep Word Formulas" to the Document Package layout
    1. Go to Salesforce Setup.
    2. Search for Create > Objects.
    3. Scroll down and click on Document Packages.
    4. Scroll down to Page Layouts.
    5. Choose the appropriate layout (DDP/Document Package/Custom DDP/etc).
    6. Under Quick Find, search for "Keep Word Formulas", and then drag onto the Document Package layout.
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