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    Nintex Knowledge Base

    DocuSign delivery option not sending out with Drawloop

    When trying to send out a DocuSign delivery, an error prompt occurs to create a DocuSign account.

    DocuSign must have correct communication within Drawloop. Check the following:
    • Navigate to the Drawloop Admin > Configuration > Third Party integration and add service if it is not listed.
    • Make sure the DocuSign account configuration tab is set up correctly. 
    • Contact Drawloop Support/Account manager to make sure DocuSign account number for the Org license matches the DocuSign account number.
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