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    Nintex Knowledge Base

    Error "(invalid cross reference key): invalid cross reference id (InternalError)"

    Status: Validated

    ISSUE
    When trying to run Mass via Report with Email delivery option, the following error might occur:

    (invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support
    ERROR CODE
    RESOLUTION
    • Make sure the user account has access to the template.
    • Navigate to Setup > Email Administration > Organization-Wide Addresses and verify Organization-Wide Email Address.
    • Navigate to Setup > Deliverability and verify that Access Level is set to All Email.
    ADDITIONAL INFORMATION
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