SummaryWhen trying to run Mass via Report with Email delivery option, the following error might occur: (invalid_cross_reference_key): invalid cross reference id (InternalError) Include this Error Id if you contact Drawloop Support
- Make sure the user account has access to the template.
- Verify Organization-Wide Email Address
- Navigate to Setup > Email Administration > Organization-Wide Addresses.
- Navigate to Setup > Deliverability and verify that Access Level is set to All Email.