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    Nintex Knowledge Base

    Error "Unable to retrieve data" Accessing User Permissions Page

    Status: Validated

    ISSUE
    When using a custom admin profile, and attempting to add or remove user accounts from the Drawloop Admin page, the following error occurs:

    Unable to retrieve data
    ERROR CODE
    RESOLUTION
    1. Navigate to the admin profile.
    2. Select system permissions.
    3. At the bottom the the page, locate "Users".
    4. Select all check boxes.
    5. Save.
    ADDITIONAL INFORMATION
    User permissions are associated with adding permission sets and managing other users. Since the admin console access a large portion of the user details when adding permissions, most of the back end permission sets need to be checked.
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