Skip to main content
Search Again

We think these articles could help you:

    See More
    Nintex Knowledge Base

    Merge Fields Blank in Salesforce Email Template Output File

    Status: Validated

    ISSUE
    When using merge fields in a Salesforce email template, these fields are empty in the final output file.
    ERROR CODE
    RESOLUTION
    This is by design. As a workaround, it is possible to create a template with tags connected with Drawloop. This would be done by implementing the Word document to become the email template. The email body would be created just like a normal email within Word and tagging would be done just through the normal tagging process. In the email delivery option you will want to make the word document the email template chosen. 

    For more information, see Email templates in Nintex Help.
     
    ADDITIONAL INFORMATION
    RELATED LINKS
    • Was this article helpful?