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    Nintex Knowledge Base

    HEIC Images Nintex Mobile

    Status: Validated

    ISSUE
    Pictures taken by the iPhoneX are taken in .heic format which Nintex Mobile/App Studio does not currently support.
    ERROR CODE
    RESOLUTION
    This is know issue. 

    You can work around the issue by disabling HEIC within iOS:
    1. Open Settings > Camera > Formats
    2. Select “Most Compatible” instead of “High Efficiency”
    ADDITIONAL INFORMATION
    There is a feature request for this added functionality on the Nintex Mobile Uservoice site.
    RELATED LINKS
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