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    Error "End of Central Directory record could not be found"

    Status: Validated

    ISSUE
    When uploading a file to a document package, the following error might occur:

    End of Central Directory record could not be found
    ERROR CODE
    Type: System.IO.InvalidDataException   at System.IO.Compression.ZipArchive.ReadEndOfCentralDirectory()   at System.IO.Compression.ZipArchive.Init(Stream stream, ZipArchiveMode mode, Boolean leaveOpen)   at System.IO.Compression.ZipArchive..ctor(Stream stream, ZipArchiveMode mode, Boolean leaveOpen, Encoding entryNameEncoding)   at System.IO.Compression.ZipFile.Open(String archiveFileName, ZipArchiveMode mode, Encoding entryNameEncoding
    RESOLUTION
    • If using CipherCloud encryption gateway, upload the document directly into Salesforce and bypass the encryption.
    • If uploading a document from SharePoint, or from another third-party site/program, download the file first, and then upload it into Salesforce.

     

    ADDITIONAL INFORMATION
    Template has been corrupted.
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