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    Nintex Knowledge Base

    Error "This DocuSign User lacks sufficient permissions"

    Status: Validated

    ISSUE
    When trying to generate a document using DocuSign, the following error might occur for a specific user(s): 

    Error "This DocuSign User lacks sufficient permissions"
    ERROR CODE
    Internal Error code: This User lacks sufficient permissions. Type: System.ServiceModel.FaultException
    RESOLUTION
    1. Navigate to the "DocuSign Account Configurations" tab in Salesforce
    2. Select the Account and make sure that the configuration details match the information in DocuSign (i.e: DS Pro SF Password, DS Pro SF Username, Account ID, Use Send on Behalf Of)
    3. Navigate to the User Detail Page (Setup | Users)
    4. Make sure that "DSProSFUsername" match to the DocuSign account
    5. Make sure that the template in DocuSign has the appropriate permission set
    ADDITIONAL INFORMATION
    RELATED LINKS