ISSUEWhen using DocuSign demo and creating a document package with "Require ID Check" selected, tests sent to the sender account will fail.
RESOLUTIONThis is a design limitation of the DocuSign demo.
ADDITIONAL INFORMATIONIn demo, LexisNexis (LN) uses a much smaller pool of information, so a lot of times LN will not locate a signer based on this limited pool, and the ID check fails right away. Or, if LN finds the signer, but doesn't have enough information to generate questions, it fails.
There are two fake users seeded into the LN test pool that you should use for testing:
Russelville, AR 72801
Alhambra, CA 91803
You should be able to use any date for DOB as long as it is in the correct date format: MM/DD/YYYY
All questions presented to you will be fake. To test successful completion of the ID Check process, the last option - "none of the above" is the correct answer for all questions. If you want to test the fail process, choose something other than the last option of "none of the above."
RELATED LINKSDocuSign ID Check (powered by LexisNexis Risk Solutions) in DocuSign Partner Directory
ID Check Authentication in DocuSign Support Center