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    ALERT: This site will be decommissioned at the end of December 2018. All existing and new Nintex knowledge content will be available within the new Knowledge Base area of the Nintex Community site. 

    Nintex Knowledge Base

    Emails Are Not Being Received When Using External Email Option Within Nintex For Office 365

    Status: Validated

    ISSUE
    When a workflow uses the Send An Email action and sends the email via the External Email and Attachment option, the email never arrives at the external email.
    ERROR CODE
    RESOLUTION
    1. Verify that the email can be sent to via an email service outside of Nintex Workflow.
    2. Verify that the email can be sent to via an email service outside the corporate environment.
    3. Verify that "noreply@workflownotification.com" has not been blacklisted for that email environment.
    4. If the issue persists contact support@nintex.com and ask to verify the domain has not been restricted for the external email service.
    ADDITIONAL INFORMATION
    RELATED LINKS