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    Nintex Knowledge Base

    O365 Lazy Approval email replies are not received by the tenant

    Status: Validated

    ISSUE
    When replying to a Lazy Approval email with a valid outcome the email does not seem to be received by the O365 tenant and the Task remains in the status of Not Started.
    ERROR CODE
    RESOLUTION
    There are many reasons why this issue can occur but these are the basic things to check.
    1. Navigate to the Nintex status page and check for any incidents concerning Lazy Approval.
    2. Make sure that the Email infrastructure is not changing the domain for outgoing emails as the task can only be completed if a reply is received from the email address that it was sent to.
    3. Make sure that the Email infrastructure is not altering the subject line of the email and altering the Lazy Approval token.
    ADDITIONAL INFORMATION
    RELATED LINKS
    Nintex Status Page : http://status.nintex.com/
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