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    Nintex Knowledge Base

    Send An Email Action In Nintex For Office 365 Works Intermittently

    Status: Validated

    ISSUE
    When running a workflow that includes a Send an Email action, the workflow will complete successfully, however emails are sent intermittently.
    ERROR CODE
    RESOLUTION
    Open a support ticket with Microsoft SharePoint support with the Workflow Instance ID of one affected workflow, along with the Start Time and Last Run Time from the Workflow Status page of the instance. 
    ADDITIONAL INFORMATION
    SharePoint Online handles the mail flow for internal emails, as such Nintex does not have any control of email delivery while workflows use the internal mail system of Office 365.
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