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    Nintex Knowledge Base

    Error "There is a problem with the syntax of one or more hyperlinks or mailto links in the document."

    Status: Validated

    ISSUE
    Error when running a DocGen Package for specific records (or all records) are throwing the error message "There is a problem with the syntax of one or more hyperlinks or mailto links in the document."
    ERROR CODE
    RESOLUTION
    This error will occur if your document contains either a rich text field or a formula field. The error is thrown as there is a validation that we have put in to avoid the DocGen process from breaking due to a malformed URL.
    • Rich Text Field
      • If your document contains a rich text field and your package is throwing this error, see if there are any malformed URLs in your rich text field that needs to be removed and replaced.
        • Typically for Rich Text Fields, we recommend doing the formatting of the text within the Rich Text Field to avoid any issues. Best practice would be to copy-paste from an application such as Notebook and then into the Rich Text Field to strip out any additional formatting your text may have
    • Formula fields
      • If your document does not include any rich text field but have formula fields that are using functions such as HYPERLINK, this can also cause the same error
        • If you are only using text value of the formula field, we recommend either removing these functions or create a formula field that brings in only the text value of the field
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