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    Nintex Knowledge Base

    Error "Your Salesforce session could not be found or is no longer valid" Generating Documents

    Status: Validated

    ISSUE
    When using Generate Documents on Lightning, the following error might occur: 

    Your Salesforce session could not be found or is no longer valid.  
    Please ensure that your browser is set to accept third party cookies.
    ERROR CODE
    RESOLUTION
    Browser Cookie Settings

    Chrome

    1. Go to Preferences > Advanced > Content Settings > Cookies
    2. Confirm that “Block third-party cookies” is Disabled
    User-added image

    Safari

    1. Go to Preferences > Privacy
    2. Confirm that “Website Tracking : Prevent cross-site tracking” is Disabled
    User-added image

    Firefox

    1. Go to Preferences > Privacy & Security:
    2. Set Change History  to “Firefox will ‘Use custom settings for history’” >
    3. Make sure that "Accept cookies from websites" is enabled
    4. And confirm that “Accept third-party cookies” is set to Always
    User-added image
     
    ADDITIONAL INFORMATION
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