ISSUEIn the document queue, when opening files created with another user account, the following error might occur:
- Create a new folder. For more information, see Creating and Editing Folders in Salesforce Help.
- Add the folder Id to the 'queue folder Id' field on the delivery option.
Navigate to Document Queue Delivery Option
Click green arrow on right side
Step 3: Hit Edit Layout
Step 4: Drag Que Folder Id onto page layout
Step 5: Create a new folder, ensure both users have access to the folder
Step 6: Copy the folder ID and paste it into the newly added field.
Also confirm that the user has "Read" permissions to the Document object