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    Nintex Knowledge Base

    Error "License is corrupt or incomplete"

    Status: Validated

    ISSUE
     After upgrading Nintex Forms to a new version and importing an Enterprise license over the existing Standard license, the following error might occur:

    License is corrupt or incomplete
    ERROR CODE
    The following error is located in the ULS logs: UpdatedConcurrencyException: The object FormsSettings Name=Nintex Forms Service was updated by another user.  Determine if these changes will conflict, resolve any differences, and reapply the second change.  This error may also indicate a programming error caused by obtaining two copies of the same object in a single thread. Previous update information: User: Process:powershell (2800) Machine: Time:
    RESOLUTION

    Option 1

    1. Contact Nintex Support to obtain a Standard License for Nintex Forms. 
    2. Import the Standard License. 
    3. Run IISReset.
    4. Import the Enterprise License.
    5. Run IISReset

    Option 2

    1. Clear the SP Cache.
    2. Import the Enterprise License. 
    ADDITIONAL INFORMATION
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