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    Nintex Knowledge Base

    Error "Error! Cannot read or display file." when using Convert Document action to convert Image

    Status: Validated

    ISSUE
    When using Convert Document action to convert a file that contains an Image or Rich text, the document generated does not convert the Image but the following error may occur: 
    Error! Cannot read or display file.
    ERROR CODE
    RESOLUTION
    • Convert Document action is based on the Word Automation Service by SharePoint that does not support Image (link or embedded). 
    • Use Nintex Document Generation action as an alternative action if an Image is involved to be converted. 
    ADDITIONAL INFORMATION