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    Nintex Knowledge Base

    Error "The file is corrupt and cannot be opened" in Microsoft Word

    Summary
    When opening downloaded DocuSign document in Microsoft Word the following error occurs: We're Sorry. We can't open .docx because we found a problem with the contents. The file is corrupt and cannot be opened

    Solution
    The Download DocuSign Document action should be configured with the "Save PDF document as" set to "URL" and given the .pdf file extension when retrieving the document.