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    Nintex Knowledge Base

    Error "The service is not able to generate a response for the request. Error: The request cannot be processed due to internal error."

    Status: Validated

    ISSUE
    When running a workflow that includes a DocuSign live action, the following error occurs.

    The service is not able to generate a response for the request. Error: The request cannot be processed due to internal error.
    ERROR CODE
    RESOLUTION
    Check the credentials for the DocuSign connection settings. The username cannot be a guid and needs to be an official DocuSign username.
    ADDITIONAL INFORMATION
    RELATED LINKS