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    Nintex Knowledge Base

    Error "soap:ServerServer was unable to process request. ... Some or all identity references could not be translated"

    Status: Validated

    ISSUE
    When using the workflow designer, none of the actions appear in the Workflow Actions panel and when publishing, the workflow fails with the error:
     
    soap:ServerServer was unable to process request. ---> Some or all identity references could not be translated.
    ERROR CODE
    RESOLUTION
    Review groups used in the workflow design for any groups that have recently been changed, specifically groups changed from a Security Group to a Distribution Group.
    • Remove the group from the workflow design and re-add it.
    • Revert the group back to a Security Group.
    ADDITIONAL INFORMATION
    This is caused by the workflow being unable to resolve a group that was recently changed from a Security Group to a Distribution Group.
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