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    ALERT: This site will be decommissioned at the end of December 2018. All existing and new Nintex knowledge content will be available within the new Knowledge Base area of the Nintex Community site. 

    Nintex Knowledge Base

    Workflow Stuck At DocuSign Send Document Action

    Status: Validated

    ISSUE
    When using the DocuSign Send Document action within a workflow, the workflow reaches the DocuSign Send Document action, and then fails to move forward.
    ERROR CODE
    RESOLUTION
    Upgrade to the latest build of Nintex Workflow. For more information, see  Product Update - What you need to know in Nintex Connect.
    ADDITIONAL INFORMATION
    • This was caused by a defect in a previous build where the queue for DocuSign would not purge items, and as such would eventually reach a point where no more items could be added to the queue.
    • This can be resolved manually by development, however it is a time consuming process, and updating to the latest build will purge this queue automatically.
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