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    ALERT: This site will be decommissioned at the end of December 2018. All existing and new Nintex knowledge content will be available within the new Knowledge Base area of the Nintex Community site. 

    Nintex Knowledge Base

    Email Notifications Do Not Send to External Email Addresses

    Status: Validated

    ISSUE
    When running a workflow that is configured to send email notifications to external email accounts, such as Gmail, Hotmail etc., the workflow completes but emails notifications are not sent.
    ERROR CODE
    RESOLUTION
    Confirm the issue occurs with the workflow in SharePoint Designer. Review the Exchange setup and ensure the external email accounts are being set. For more information on setting up a connector, see Create a Send connector to send mail to the Internet in Microsoft TechNet. 

     
    ADDITIONAL INFORMATION
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