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    ALERT: This site will be decommissioned at the end of December 2018. All existing and new Nintex knowledge content will be available within the new Knowledge Base area of the Nintex Community site. 

    Nintex Knowledge Base

    Failed To Retrieve Document Generation Consumption

    Status: Validated

    ISSUE
    When opening the Document Generation workflow action the following error occurs after multiple tries:

    Failed to retrieve Document Generation consumption. Try closing and reopening the action to refresh the connection.
    ERROR CODE
    RESOLUTION

    Option 1

    1. Navigate to SharePoint Central Administration
    2. Navigate to Nintex Administration > External Settings for Workflow
    3. Verify that prerequisite services are enabled
    4. Verify that Document Generation has been activated
    5. Navigate to Nintex Administration > Health checks
    6. Verify that all health indicators are green

    Option 2

    These additional steps might be required:
    1. Verify the App Pool account has permissions on the Nintex Configuration Database
    2. Navigate to Central Administration > Nintex Workflow Management > Nintex Live and External Settings
    3. Disable the Prerequisite Service
    4. Enable the Prerequisite Service
    5. Enable Document Generation Capability 
    ADDITIONAL INFORMATION
    RELATED LINKS