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    Nintex Knowledge Base

    Failed To Retrieve Document Generation Consumption

    When opening the Document Generation workflow action the error: "Failed to retrieve Document Generation consumption. Try closing and reopening the action to refresh the connection" appears after multiple tries.

    1. Navigate to SharePoint Central Administration
    2. Navigate to Nintex Administration > External Settings for Workflow
    3. Verify that prerequisite services are enabled
    4. Verify that Document Generation has been activated
    5. Navigate to Nintex Administration > Health checks
    6. Verify that all health indicators are green
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