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    Nintex Knowledge Base

    Failed To Retrieve Document Generation Consumption

    Status: Validated

    ISSUE
    When opening the Document Generation workflow action the following error occurs after multiple tries:

    Failed to retrieve Document Generation consumption. Try closing and reopening the action to refresh the connection.
    ERROR CODE
    RESOLUTION

    Option 1

    1. Navigate to SharePoint Central Administration
    2. Navigate to Nintex Administration > External Settings for Workflow
    3. Verify that prerequisite services are enabled
    4. Verify that Document Generation has been activated
    5. Navigate to Nintex Administration > Health checks
    6. Verify that all health indicators are green

    Option 2

    These additional steps might be required:
    1. Verify the App Pool account has permissions on the Nintex Configuration Database
    2. Navigate to Central Administration > Nintex Workflow Management > Nintex Live and External Settings
    3. Disable the Prerequisite Service
    4. Enable the Prerequisite Service
    5. Enable Document Generation Capability 
    ADDITIONAL INFORMATION
    RELATED LINKS