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    ALERT: This site will be decommissioned at the end of December 2018. All existing and new Nintex knowledge content will be available within the new Knowledge Base area of the Nintex Community site. 

    Nintex Knowledge Base

    Warning "Windows could not start the Nintex Live Workflow Queue Service" in event logs

    Status: Validated

    ISSUE
    When viewing event logs, the following warning might appear:

    Windows could not start the Nintex Live Workflow Queue Service.

    Additionally, the Nintex Live logs display the following:

    Inner Exception: Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 168.62.16.180:5671 
    Type: System.Net.Sockets.SocketException 

    And the Nintex Live Workflow Queue Service has a ‘Started’ status, but the service cannot be started via services.msc.
    ERROR CODE
    RESOLUTION
    1. Configure the firewall to open the following ports:
      • ​5671/TCP
      • 5372/TCP
    2. Configure the firewall to allow this instance “Nintex.Workflow.Live.QueueService.exe” to accept connections.
    ADDITIONAL INFORMATION
    This error is generated when the Live Service is being blocked by a firewall or redirected via a proxy.

    Nintex Live Log Files can be obtained from this path. C:\Program Files\Common Files\microsoft shared\Web Server Extensions\15\BIN\NintexWorkflow
    RELATED LINKS
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