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    Nintex Knowledge Base

    Warning "Windows could not start the Nintex Live Workflow Queue Service" in event logs

    Summary

    When viewing event logs, the following warning might appear: Windows could not start the Nintex Live Workflow Queue Service. Additionally, the Nintex Live logs display the following: Inner Exception: Message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 168.62.16.180:5671 Type: System.Net.Sockets.SocketException And the Nintex Live Workflow Queue Service is has a ‘Started’ status, but the service cannot be started via services.msc.

     

    Solution
    1. Configure the firewall to open the following ports:
      • ​5671/TCP
      • 5372/TCP
    2. Configure the firewall to allow this instance “Nintex.Workflow.Live.QueueService.exe” to accept connections.
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